5 ways to celebrate National Customer Service Week

Since 1984, the International Customer Service Association has promoted National Customer Service Week in order to recognize those who provide outstanding service. This year, the event takes place from October 7 to 11. Here are five great ways businesses can recognize their customer support staff.

1. Serve them a meal. A breakfast or lunch provided by the company is sure to make your team feel appreciated, especially if it’s served to them by higher-ups in the company.

2. Organize games. Team-building activities will encourage your customer service staff to work together. Board games, trivia competitions and office Olympics are all great ways to let loose. Alternatively, plan a trip to a local escape room where your team will have to work together to solve a mystery.

3. Recognize their achievements. A simple thank you note from the manager is a great way to make your staff feel valued. If you’d prefer a grander gesture, consider having an event where you hand out awards and prizes.

4. Plan a theme day. Encourage your whole team to dress according to a theme. Some possible themes are sports teams, ugly sweaters, superheroes or beach day. Award prizes for the best or most elaborate costume.

5. Provide extra training. National Customer Service week is an excellent time to focus your efforts on training and development. Consider hiring a motivational speaker or offering a free workshop.

While you’re thanking your employees, don’t forget about your customers. Send personalized cards thanking them for reaching out to your customer service team throughout year.