Attorney General Miyares announces the formation of a nationwide Anti-Robocall Litigation Task Force

On August 2, 2022, Attorney General Jason Miyares announced that Virginia is joining a nationwide Anti-Robocall Litigation Task Force of 50 attorneys general to investigate and take legal action against the telecommunications companies responsible for bringing a majority of foreign robocalls into the United States. This bipartisan nationwide Task Force has one goal: to cut down on illegal robocalls.

“Everyone has experienced the nuisance of robocalls. These scams are constantly trying to steal Virginians’ personal information, targeting not only online consumers but senior citizens as well. Virginia is joining the Anti-Robocall Litigation Task Force because enough is enough – it’s time to crack down on these annoying and illegal calls and proactively protect Virginians,” said Attorney General Miyares.

The Task Force has issued 20 civil investigative demands to 20 gateway providers and other entities allegedly responsible for most foreign robocall traffic. Gateway providers that bring foreign traffic into the U.S. telephone network have a responsibility to ensure the traffic is legal, but these providers are not taking sufficient action to stop robocall traffic. In many cases, they appear to be intentionally turning a blind eye in return for steady revenue. The Task Force will focus on the bad actors throughout the telecommunications industry to help reduce the number of robocalls and benefit the companies that are following the rules.

Attorney General Miyares is committed to stopping illegal and unwanted calls. According to the National Consumer Law Center and Electronic Privacy Information Center, over 33 million scam robocalls are made to Americans every day. These scam calls include Social Security Administration fraud against seniors, Amazon scams against consumers, and many other scams targeting all consumers, including some of our most vulnerable citizens. An estimated $29.8 billion dollars was stolen through scam calls in 2021. Most of this scam robocall traffic originates overseas. The Task Force is focused on shutting down the providers that profit from this illegal scam traffic and refuse to take steps to mitigate these scam calls otherwise.

Attorney General Miyares offers the following tips to avoid scams and unwanted calls:

• Be wary of callers who specifically ask you to pay by gift card, wire transfer, or cryptocurrency. For example, the Internal Revenue Service does not accept iTunes gift cards.
• Look out for prerecorded calls from imposters posing as government agencies. Typically, the Social Security Administration does not make phone calls to individuals.
• If you suspect fraudulent activity, immediately hang up and do not provide any personal information.

Virginians who have a question, concern, or complaint about a consumer matter should contact Attorney General Miyares’ Consumer Protection Section:

• By phone: (800) 552-9963
• By email: consumer@oag.state.va.us
• Online Complaint Form
• Online Contact Form