Frustrations, Remorse and Pain Surface on 25th Anniversary of Sept. 11 Attacks

Powerful U.S. officials past and present faced families, survivors and first responders Friday at ceremonies to honor the 25th anniversary of the day 2,977 Americans died in terrorist attacks in Virginia, New York and Pennsylvania.

NYPD officers walk down a street in downtown Manhattan as part of the 25th anniversary of 9/11 memorial on Sept. 11, 2026. (Photo by Shalina Chatlani/ Stateline)

At the Pentagon, Condoleezza Rice, who was serving at the time under President George W. Bush as national security advisor, told the crowd she wanted to share something “deeply personal.”

“Those of us in authority on that day did not see the nature of the danger in time to prevent the attack of 9/11. We did what we knew to do, but by definition, it was not enough. … I will always carry deep personal remorse for the pain that you, the families of the fallen, still feel, and for the trauma that our country endured,” she said.

Speakers at all three Sept. 11 milestone anniversary events recounted stories of courage and loss as people found themselves in an unimaginable circumstance.

Some also flared with frustration at what they say is a lack of justice for those who planned the attacks.

An American flag hangs down the side of the Pentagon, Sept. 11, 2026. The flag was unfurled during a sunrise ceremony to mark the 25th anniversary of 9/11. (Photo by Air Force Staff Sgt. Madelyn Keech/Department of Defense)

President Donald Trump and Secretary of Defense Pete Hegseth, speaking at the memorial service for the 184 people who died when the hijacked United Airlines Flight 77 struck the Pentagon in Arlington, Virginia, highlighted the anniversary as a justification for their stagnant war with Iran.

That nearly seven-month-old conflict has killed 18 U.S. service members, injured over 700 more and taken the lives of thousands of civilians across the Middle East.

“We will never, ever forget. That’s why we fight today. We don’t have a choice,” Trump said. “There can only be victory. We fight hard. We fight to win. We will always remember the victims and the families of September 11, 2001, a very famous date, unfortunately.”

Hegseth told the crowd, which was only open to victims’ families, survivors and their families, that Americans were “ignorant of the Islamist threat” 25 years ago.

“Every day, enemies plot to curb our power and kill our citizens, including from Islamic terrorists abroad and at home, but we are ever vigilant,” he said, adding that the U.S. has killed Iran’s leaders and put their Navy “at the bottom of the sea.”

The deeply unpopular war has continued, despite early promises from Hegseth and Trump that it would not morph into the prolonged Middle East conflicts that followed the Sept. 11 attacks.

‘No justice’

At the site in Lower Manhattan where the World Trade Center’s twin towers once stood, families read names of the 2,753 victims who died inside the towers, on the ground and on the two hijacked airliners, American Airlines Flight 11 and United Airlines Flight 175.

Two large American flags hang within The Oculus in the World Trade Center in downtown Manhattan on September 11, 2026. (Shalina Chatlani/ Stateline)

Terry Strada, widow of the late Tom Strada, who died in the North Tower, slammed recent presidential administrations of both parties for not holding Saudi Arabia accountable for allegations that the kingdom’s officials knew about the attacks.

“My husband Tom Strada, you are missed more with each year that passes. But how can it be 25 years and still we have no justice for the role that Saudi Arabia played in your murder?” she said to loud cheers from the crowd.

“For 25 years, administration after administration, including leaders in front of us here today, chose to protect the Saudis instead of standing with the 9/11 families,” she said.

“President Trump can still change that. Tell the Saudis to stop lying. Tell them that if they want to be friends with the USA, they cannot continue to deny all of this, all of the pain, all of the destruction that we have all been suffering through. Vice President Vance, thank you for being here today. Please carry that message back,” she said, again receiving loud cheers.

Vice President JD Vance sat in a front row at the ceremony alongside former presidents Bush, Barack Obama and Bill Clinton.

Former first ladies Michelle Obama and Hillary Clinton, also a former secretary of state, were seated in the row, as was former New York City Mayor Michael Bloomberg.

Neither the Embassy of Saudi Arabia nor the White House immediately responded to States Newsroom’s requests for a response.

Painful memories

Families at the site in Lower Manhattan shared memories seared in their minds.

Bob Lee, 67, was a firefighter in the Bronx that day. He remembers how many first responders had to gather together to clean up the dust and debris that had settled around the city.

“When you see the people that were down here, everybody’s eyes were… full of soot and dust, and their eyes were glowing bright red because of all the stuff that was in their eyes,” Lee said. “It was just a crazy scene.”

Bob Lee, 67, flew in from Kansas City, Missouri to attend the 25th anniversary of 9/11 in New York City. On Sept. 11, 2026. As a firefighter in the Bronx, he was one of the many first responders who helped clean up the debris created in the aftermath of the terrorist attacks on the World Trade Center. (Photo by Shalina Chatlani/ Stateline).

Lee moved to Kansas City, Missouri, shortly after 9/11. He was 42 at the time and realized he had been exposed to a lot of toxic air.

“I told them I was retiring,” Lee said, recalling that he knew a lot of his colleagues would get sick. He was a union representative for his unit in the Bronx.

“I lost hundreds of those guys. You know, it’s crazy … Quite a few friends have died of cancer.”

New York City Mayor Zohran Mamdani this week announced that his office had released around 170,000 pages of records that had been closed off over the last 25 years on the level of toxic air pollution people were exposed to in the aftermath of 9/11.

The records suggest that New Yorkers were misled about the air quality and that officials downplayed how dangerous it was to breathe the air. According to the Centers for Disease Control and Prevention, close to 50,000 people, including first responders and survivors, developed cancer in relation to the event.

Christopher Santora, then 23, was a firefighter who responded to the attacks and was enveloped in debris as the towers fell. He lost his life trying to save people that day. His cousin Jason Roettger, 56, was chosen to read the names of people who had died during 9/11 at Friday’s ceremony.

Jason Roettger, 56, and his mother, Karen Roettger, 83, attended the 25th anniversary of 9/11 in New York City on Sept. 11, 2026. He lost his cousin in the attacks on the World Trade Center and said he was honored to be chosen to read the names of people who had died on that tragic day. (Photo by Shalina Chatlani/ Stateline).

Roettger said it was an honor to be a part of the event and to represent his cousin. He said he’s glad the air quality records were released.

“I think everyone that was here in the city, or even in New Jersey, everyone in this area knew the air wasn’t good,” Roettger said. “Even though the government said, ‘No, the air is fine.’ I think everyone knew that that was a lie.”

Wanda Hernandez, 72, lost her daughter Monique de Jesus, who was 28 at the time. She was working at the World Trade Center.

Wanda Hernandez, 72, lost her daughter Monique de Jesus, who was 28 at the time, on 9/11. Her daughter was working at the World Trade Center. (Photo by Shalina Chatlani/ Stateline)

Hernandez said Friday she was focusing on all the beautiful moments she had with her daughter before that day.

“We went on vacation for my birthday before it happened, like a month before. Yeah. Yeah, we had a good time, you know, and we went to a wedding like a week before it happened,” Hernandez said. “Two weeks, so that was nice. Had a good time. I was a good mother. She was a good daughter.”

‘A vast empty space in the side of the Pentagon’

Over a 13-minute speech Friday morning at the Pentagon, Rice, who also served as Secretary of State later in the Bush administration, painted a picture of administration officials caught completely off guard by the attacks, orchestrated by the well-known anti-American extremist terror network al-Qaeda.

“I was at my desk at the White House that day when my executive assistant, a young Army officer, told me that a plane had hit the World Trade Center. ‘What a strange accident,’ I thought,” Rice said.

“I called President Bush, who was reading to children at an education event in Florida. He too thought that it must have just been an accident. But within 17 minutes, a second plane hit the World Trade Center,” she continued.

What followed, according to Rice, was a whirlwind as officials rushed to secure locations — Bush to Air Force One, Rice and Vice President Dick Cheney to a White House bunker and CIA Director George Tenet to an undisclosed location.

Then-Secretary of State Colin Powell was in Peru “and trying to get home.” Those in the White House “Situation Room,” Rice recalled, just heard the “ringing and ringing and ringing” of Defense Secretary Donald Rumsfeld’s phone at the Pentagon, where he had been hosting a congressional breakfast.

The late Rumsfeld would end up outside assisting in rescue efforts “as his security detail begged him to flee,” she said.

“I remember turning to a television screen, and the horror and the shock that I felt. There was a smoking crater, a vast empty space, in the side of the Pentagon.”

Fight with hijackers

A morning observance program was also held at the Flight 93 National Memorial near Shanksville, Pennsylvania, to mark 25 years since 40 passengers and crew members died when the hijacked United Airlines Flight 93 crashed in a rural field.

Families read aloud the names of the victims during the ceremony.

Members of Flight 93 fought with hijackers over Western Pennsylvania and forced the flight to crash, which prevented the hijacked aircraft from hitting the intended destination of the U.S. Capitol.

Others expected to speak Friday afternoon included Pennsylvania Gov. Josh Shapiro and U.S. Interior Secretary Doug Burgum.

Gordon Felt, brother of Edward Porter Felt, one of the 40 people who died on Flight 93, was set to speak, along with retired United Airlines Capt. Morrie Wiener, who piloted Flight 93 prior to the attacks on Sept. 11, 2001, and Jessica Bowron, acting director of the National Park Service.

Mullin ties mass deportation to Sept. 11

Outside of the Department of Homeland Security headquarters in Washington, D.C., Homeland Security Secretary Markwayne Mullin used the anniversary to promote the Trump administration’s mass deportation campaign, and said that lack of cooperation from so-called sanctuary cities is what could lead to another 9/11.

“It’s a safe haven that incubates terrorist activity, and it doesn’t just stay local,” he said.

He specifically called out Democratic-led cities of Seattle, Boston, and New York City.

“It shouldn’t be political,” he said. “When we start looking at the 25th anniversary, if there’s anything we should agree on, it should be that. Why should the Department of Homeland Security be controversial? We’re taking care of your backyard.”

Immigration enforcement agencies under the department have been roiled in scandal and carried out alleged illegal orders since Trump’s second term began.

The events have included allowing deportation flights to take off against a judge’s order, erroneous deportations of individuals with legal protections, and the killing by immigration agents of two American citizens, Renee Good and Alex Pretti, of Minneapolis.

The latest scrutiny of the department comes after a $20 million no-bid contract was extended in Kentucky to outfit agents with electric shock gloves.

Courage and ‘selfless service’

Despite the lasting pain, speakers Friday noted that relatives of those killed in the attacks found ways to move forward and persevere.

Chairman of the Joint Chiefs of Staff Gen. Dan Caine at the Pentagon said the milestone anniversary was not only about remembering those lost, but “it is also a story of great American courage, selfless service, and those who’ve made the choice to carry those memories forward.”

“The courage of those extraordinary Americans in Pennsylvania, in New York, and right here on these hallowed grounds, did not end when the smoke cleared, and the fires went out, because survivors and families have carried it forward through service, through sacrifice, and through remembrance,” Caine told the crowd.

By Ashley Murray, Shalina Chatlani, Shauneen Miranda and Ariana Figueroa, Virginia Mercury

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