Survey says… Samuels Library is a great community resource!

Samuels Public Library ran a Community Survey from September 1 – December 1, 2021. The survey ranked patron satisfaction with library services and gave Warren County citizens the opportunity to share what future services they would like to see. The survey garnered 473 respondents. 99% of respondents that use library services indicated they are satisfied with current services.

“We are absolutely blown away by the high level of satisfaction and positive comments,” said Samuels Public Library Executive Director, Michelle Ross, “We love our community and want to provide it with the best possible library services, it is good to know we are on the right track.”

People love the Library so much, they want more! The most suggested additional services were Sunday hours and extended evening hours. Patrons also indicated they would like to see more items added to physical and digital collections, including unique items like telescopes or board games. Others noted that they weren’t aware of some current services and would like to find out more information about everything that the Library offers.

“The survey results were very eye-opening,” said Joan Richardson, Chair of the Samuels Library Strategic Planning Committee, “thanks to community feedback, we can shape our long-term goals to better suit the desires and needs of patrons.”

Survey respondents had an opportunity to enter a raffle for a Kindle Fire HD Tablet. The lucky winner was Ann Kovalchik.

All of the feedback provided in the survey will be carefully reviewed and incorporated into the Library’s Strategic Plan as appropriate.

View the Survey Results Summary here:

About Samuels Public Library

Samuels Public Library brings people, information and ideas together to enrich lives and build community. A 501(c)(3) organization, the library annually serves 200,000 visitors, checks out nearly 400,000 books, electronic and digital services, and provides essential computer access, wireless service and public meeting spaces for the community. To learn more, visit www.samuelslibrary.net or call (540) 635-3153.