RSW Regional Jail’s new visitation system

COVID-19 has been a unique and ever changing situation and we are aware of the difficulties and strain the suspension of our programs and visitation has placed on the inmates, their families, and their friends. Since March of 2020, when we realized this would be a long term event, we have been working with our inmate telephone provider for a viable alternative to onsite visitation. Unfortunately, these plans slowed and then eventually halted as we faced the many challenges of having a number of inmates and staff test positive for the virus.

However, since that time, we have been able to move forward and are pleased to announce the launch of a web-based visitation system that allows for both, onsite and remote, visits. This system allows visitors the ability to visit with their loved ones from the safety and comfort of their home, utilizing a computer, tablet, or any Android smart phone. (IPhones do not currently work with this system, but we are told they are working on a solution to this)

Effective, July 13, 2020, we will resume our visitation program, utilizing the IWeb Visit system for remote visits only. We will continue to monitor and evaluate the situation and will make a decision for onsite visits at a later date.

IWeb Visit was founded in 2009 and is headquartered in Decatur, Alabama. They operate in 16 states from California to New Jersey. Currently, they serve 30 facilities across the nation and are adding 2-3 facilities per month. IWeb Visit focuses on increasing family contact with inmates and reducing recidivism as well as streamlining the overall visitation process by working closely with jail staff and administrators.

To accommodate this new system, a few changes have been made to our schedule and operations. Visitors will be required to register and schedule all visitations a minimum of one (1) day in advance by going to the website, www.iwebvisit.com. Visitors are no longer required to be on an approved visitor list for each inmate and there are no restrictions to the number of remote visits you can have each week, as long as there is a time slot available. Time slots will be as follows:

Daily:

• 8 am – 11:30 am
• 1 pm – 4:30 pm
• 6 pm – 9:30 pm

Visits are in fifteen (15) minute increments and up to three (3) in a row may be scheduled at a time to allow for a total visit of forty five (45) minutes. There will be a fee of $4.50 for each fifteen (15) minute visit and it must be paid utilizing the website when the visitor schedules their visit. This fee is paid to IWeb to operate their system and RSW Regional Jail receives no revenue from this service. Visitors must also understand that by utilizing this system, they agree to the terms and rules of IWeb Visit. In addition, all visitation policies set forth by RSW Regional Jail are applicable. Any inappropriate content that is observed will result in the inmate losing their visitation privilege for a period of thirty (30) days. Subsequent offenses will result in a loss of visitation for a period of sixty (60) and then (90) days.

It is imperative that visitors have good internet connection or cell service (anything above two bars) before beginning their visit. Poor quality cell service or internet connection will negatively affect the sound and video during the visit. We understand this is a new process and you may have questions or experience some technical problems when first accessing the site. Please remember, IWeb Visit is an independent company that we have partnered with and RSW Regional Jail is not able to answer technical or operational questions regarding their website. For any questions or concerns regarding those matters, please reach out to their customer support team at support@iwebvisit.com or 775-434-8748. For any questions regarding RSW visitation policies, please contact Captain Michael Miller at Michael.miller@rswregionaljail.com or 540-622-5028.