Warner leads colleagues in urging internet service providers to suspend service terms affecting telepresence services during coronavirus outbreak

WASHINGTON – On March 12, U.S. Sen. Mark R. Warner (D-VA) led 17 of his colleagues in sending a letter to the CEOs of eight major internet service providers (ISPs) calling on the companies to take steps to accommodate the unprecedented reliance we will likely see on telepresence services, including telework, online education, telehealth, and remote support services.

In the letter, sent to the CEOS of AT&T, CenturyLink, Charter Communications, Comcast, Cox Communications, Sprint, T-Mobile, and Verizon, the Senators call on companies to suspend restrictions and fees that could limit telepresence options. With disruptions likely to reveal the full extent of the nation’s broadband gaps, they also call on the companies to provide free or at-cost broadband options for students affected by the virus who otherwise lack broadband access for online learning during the outbreak.

“As organizations around the country formulate their responses to the recent outbreak and spread of the novel coronavirus or COVID-19, we write to discuss the steps that your company is taking to accommodate the unprecedented reliance we will likely see on telepresence services, including telework, online education, telehealth, and remote support services,” wrote the Senators. “Specifically, we ask that you temporarily suspend broadband caps and associated fees or throttling for all communities affected by COVID-19 and work with public school districts, colleges, and universities to provide free, or at-cost, broadband options for students whose schools close due to COVID-19 who don’t have access at home.”

The novel coronavirus has sickened more than 113,000 people around the world and killed more than 4,000 people to date. In the letter, the Senators emphasize the unprecedented demand for telepresence services that will likely occur during the coronavirus outbreak. The letter also highlights data from the Joint Economic Committee that nearly 12 million children live in homes lacking a broadband connection. According to Education Week, over 1.3 million students have already been impacted thus far by the coronavirus outbreak.

“No one should be penalized or suffer financial duress for following guidance from the CDC, their employer, local public health officials, or school leaders. Unfortunately, many Americans are subject to restrictive data caps for their home broadband service – caps that could be particularly onerous given the more intensive broadband usage of households practicing social distancing measures and the economic uncertainty for which too many people without paid sick leave are already bracing,” the Senators continued. “While it’s likely that your networks will experience significantly greater traffic as a consequence of social distancing measures, we encourage you to forebear from application of broadband caps and associated fees or throttling as workers and families cope with the effects of this health emergency.”

In addition to Sen. Warner, the letter was signed by Sens. Tim Kaine (D-VA), Michael Bennet (D-CO), Cory Booker (D-NJ), Tammy Baldwin (D-WI), Richard Blumenthal (D-CT), Jeff Merkley (D-OR), Elizabeth Warren (D-MA), Mazie Hirono (D-HI), Angus King (I-ME), Patty Murray (D-WA), Bernie Sanders (I-VT), Robert Menendez (D-NJ), Dick Durbin (D-IL), Jack Reed (D-RI), Ron Wyden (D-OR), Ed Markey (D-MA), and Gary Peters (D-MI).

A copy of the letter is found here.  A list of Sen. Warner’s work on coronavirus is available here.